To meet the demands of a healthcare system experiencing rapid growth in the treatment of chronic illness and disabilities, both payors and providers are confronted with the responsibility of assessing risk, improving quality, and containing costs. While innovative strategies and programs exist to empower consumers, foster health and wellness, and improve care for persons with chronic conditions, actually implementing and sustaining high-quality, cost-effective care management is a challenging task.

One solution can be found in the measurement and quantification of patient-reported outcomes (PROs). QualityMetric's PRO surveys have supported over 1,400 payor and provider organization studies and 2,300 governmental and non-profit enterprise projects and are:

• Scientifically validated measures of physical and mental health status
• Standardized to allow for comparisons between treatments, programs, patients, and populations

To make patient-reported health outcomes measurement as easy, fast, and cost effective as possible, many of our surveys are available online, on PDA's, or through IVR or faxing and can be used to:

• Screen and stratify patients/members for treatment
• Predict those most likely to incur high future medical costs
• Measure and monitor treatment effectiveness over time, supporting best practices
• Improve patient-provider communications and treatment compliance

Health management programs that incorporate patient-reported outcomes offer consumers the opportunity to participate in designing, monitoring, and evaluating health care programs, and in so doing, the opportunity to contribute to the improvement of their own health care and quality of life.

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